Customer Help
Orders and Shipping
Orders typically ship within 1–2 business days after payment is confirmed. Once shipped, most U.S. orders arrive in 2–5 business days.
Click Sign In (or Register) at the top-right corner of our site.
Before placing an order: Update your default address under My Account » Address Book.
After placing an order:
If your order is still processing, email support@euromotiv.com as soon as possible with your new address.
Once your order enters fulfillment or ships, we may be unable to reroute it; in that case you can file a claim directly with the carrier.
After shipment, you’ll receive an email with your carrier’s tracking number and a link to view delivery status.
You can also log in to My Account » Orders and click View Tracking next to any open order.
We never store your full credit card details on our servers. Payment is processed securely through our PCI-compliant gateway.
If you opt to “Remember this card,” a tokenized reference is saved—meaning we cannot see or retrieve your actual card number.
We collect sales tax in states where we have a tax nexus (including California).
The exact amount is calculated at checkout based on your billing/shipping address and current state/local rates.
Currently we ship to the USA only!
If your country isn’t listed or you encounter an error, please email support@euromotiv.com for a custom shipping quote.
Whenever possible, we consolidate all in-stock items into a single shipment.
However, if you order from multiple warehouses or include pre-order/backorder items, you may receive multiple packages. Each shipment will include its own tracking number.
Returns and Exchanges
30-day window: You may return most new, unopened items within 30 days of delivery for a full refund (minus original shipping).
Condition requirements: Items must be in original packaging and in resalable condition.
Exclusions: Custom orders, clearance items, and gift cards are final sale.
Email support@euromotiv.com within 7 days of delivery.
Include your order number, the SKU you ordered, and a photo of the item you received.
We’ll verify the error and send you a prepaid return label.
Once we receive the incorrect item, we’ll ship the correct one at no extra cost.
Inspect all packages upon receipt and note any damage on the carrier’s delivery receipt.
Email support@euromotiv.com within 5 days of delivery with photos of the damaged packaging and product.
We’ll arrange a replacement or refund promptly once the damage is confirmed.
Ship returns (with your RMA number clearly marked on the outside of the package) to:
Email: support@euromotiv.com (response within 24 hours)
Phone: (800) 555-EURO (3876), Mon–Fri, 8 am–5 pm PT
Live Chat: Click the chat icon at the bottom-right corner of any page, Mon–Fri, 9 am–4 pm PT.
Before shipping: Email support@euromotiv.com immediately—if the order hasn’t shipped, we can update the address free of charge.
After shipping: We cannot reroute orders once they’re in transit. You may file a claim with the carrier for address correction fees or re-delivery.
Within 1 hour of placing: Email support@euromotiv.com with your order number to request a change or cancellation; we’ll do our best to accommodate.
After 1 hour or once shipped: Orders in fulfillment or transit cannot be modified. You may return the item per our returns policy once you receive it.
Backorder availability: If an item is out of stock but open for pre-order, you’ll see an “Available to Pre-Order” message on the product page.
Deposit & shipping: We authorize your card at the time of pre-order and ship as soon as stock arrives. Estimated ship dates are noted on the product page but are subject to change.